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Highlights from the Flying Doctor's logbook

Welcome to the
February issue of highlights from my flights.

The Flying Doctor specialises in fast response to computer problems for homes, people running business from home and in small offices.

Call The Flying Doctor because we will sort out your computer, web and network issues in a businesslike, sensible way. But, if there’s no affordable cure and it’s cheaper for you to buy a new computer, we will say so.

With 30 years’ experience of fixing computers, there isn’t much that we haven’t seen before. But we’re honest too - if we can’t fix it, we’ll tell you!

Remember we offer free email and telephone support and you can read our collection of
free guides

We’re so sure that we’ll sort out your problems that we say:
if The Flying Doctor doesn’t sort your problem then you don’t pay!

You are sent this email as a customer of the Flying Doctor or you have requested it. We want you to find it useful but we hate to pester people, so if you really don't want to receive this newsletter, just use the unsubscribe link at the bottom of the page
This month we look at:

Keeping your email out of spam filters
We all know how useful spam filters are when receiving mail, but what if the ones you send end up there? Here are a few thoughts to help your emails get through. Even more to the point they are more likely to be opened by cautious people.
  • Have a subject line. If you leave it blank, you are asking for trouble. Spell it properly.
  • Use non-suspicious words in the subject. 'Free', ' quote', 'trial'  are really bad as are words like 'fr@@', 'n*w' '$$$' and so on anywhere in your email. The biggest killer subject line is 'information you requested'.
  • Use a full name to be recognised. Emails just from 'Sue' are suspicious.
  • Send to a few recipients. A long list throws up alarms, especially if you are sending from one of the free web-based services like hotmail or gmail. If you want to send to loads of people, use one of the recognised bulk emailing services.
  • Include some text, not just an attachment.

Any two of the issues above and I won't open an email! Nor should the person you sent it to.

Time saving keyboard shortcuts
It's amazing just how many ways ther are to save time using your computer through hidden key combinations. Let's look at a few:

Web browsing:
navigation - Alt+left arrow takes you back a page, Alt+Right arrow forward a page

addresses - entering an address and then pressing Ctrl-Enter adds http:// and .com. So 'google' followed by Ctrl+enter becomes

address bar - To jump to the address bar press F6

full screen - F11 toggles full screen on and off

Text editing

Cursor movement - Ctrl-Arrow moves word left/right or line up/down

Selecting text - Hold the shift key down while moving the cursor

Cut, copy and paste text - Shift-Del to cut, Ctrl-Ins to copy, Shift-Ins to paste

Keeping your computer secure
More and more of us have laptops, netbooks or other portable computersd as our main machines. So how do you keep that data safe if something happens to your device?.

If it breaks, then you have that recent backup - don't you?

But what if it is stolen? User passwords are great to stop casual use but won't stop anyone getting at your data by taking the disc out. So we need to secure the disc.

Windows users with the more expensive versions of Vista or 7can try bitlocker that encrypts the whole disc. This has the advantage that it is unseen by the user as the computer is the password. However, if you lose the machine you have lost the 'password'.

One of the most interesting independent alternatives is Truecrypt. A free open source program, it creates a file on your computer that needs a password to open into which you put your confidential files. When you open the file, the computer sees it as another drive letter.

So if your computer disappears at least you know that other eyes won't see your information.

Is your computer getting a bit slow?
If your computer is starting to run slowly, here are a few easy things to try:

  1. Remove any programs you don't use or need

  2. Defragment the discs (might take all night)

  3. Download and run spybot search and destroy from

  4. delete temporary files (cache) from your web browser

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