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Highlights from the Flying Doctor's logbook
01865 748197

Welcome to the
August issue of highlights from the flights.


The Flying Doctor specialises in fast
response to computer problems for homes, people running business from home and in small offices.

Call The Flying Doctor because we will sort out your computer, web and network issues in a businesslike, sensible way. But, if there’s no affordable cure and it’s cheaper for you to buy a new computer, we will say so.

With 30 years’ experience of fixing computers, there isn’t much that we haven’t seen before. But we’re honest too - if we can’t fix it, we’ll tell you!

Remember we offer free email and telephone support and you can read our collection of
free guides

We’re so sure that we’ll sort out your problems that we say:
if The Flying Doctor doesn’t sort your problem then you don’t pay!

Call 01865 748197
for a fast response to your computer problems.


This month we look at:

and also:

Using the Snipping Tool

Windows 7 has a great utility for copying the screen called 'snipping tool'. I've used similar ones for years to illustrate help-guides, so it's great to see one built into Windows. In fact I have it pinned to my start menu.

When you start the snipping tool, you can choose to copy the whole screen, a window, a rectangular area or one that you outline (I've not seen this in other tools).

Open it by using the search bar at the bottom of the start menu, choose what sort of snip you want from the new button, then go and snip it with the mouse.

Full-screen snip copies your main monitor immediately

Window snip lets you choose. The target window is outlined in red and then you left-click

Rectangular snip enables you to click-drag the mouse to select a rectangle and copies when you let go

Free-form snip is similar but you just move the mouse to select any area you want.

Really useful but there is one small hint: in 'options' tick 'always copy snips to the clipboard' so you can paste into your application straight away.

Keeping your browsing secure

Using the internet is much quicker than it used to be, with broadband and stuff. But internet browsers still have functions to speed up those old dial-up modem systems. However, they can slow down your experience.

Computers have a cache, where they store the web pages you visit. The idea is that if you need the same page again, it is delivered from the cache rather than the internet. However, the bigger this gets, the longer things take. And you may not get the latest page.

More worrying is that you keep a trail of what you have looked at, which can be useful for you but can also be seen by websites. They use it to target advertising and also web search results.

Worse, anyone else who uses the computer can see what you have done. So if you borrow a friends or use a public computer they can find out where you have visited: which bank you use, online accounting package and all sorts. Maybe even get the passwords.

So for a number of reasons, it is good to clear your trail. In Internet Explorer go to settings (might be the gearwheel icon) and look under the browsing history heading. Firefox is options – privacy. Chrome uses options (the spanner) – under the bonnet.

Whilst these are quite good, dedicated cleaners are more effective. Try the free ccleaner. Or if you are using other computers, bring your own browser with you. Look at for browsers that run from a USB memory stick and put nothing on the host computer at all. Even better, you have your favourite sites with you.

Wireless security
Wireless security is a topic that we have covered before. But things move on and it's time for a review.

So why do we need security? Firstly to stop someone getting a free ride on your broadband, but most importantly to stop them getting into your network and computers.

What sort of security can I have? WEP, WPA and WPS. WEP is the earliest and just about discounted now as it is so easy to break. WPA offers stronger security and has been enhanced into WPA2. Use this.

WPS isn't actually security but a way to make strong security easier for users. It stands for Wi-Fi Protected Setup and is offered by many recent routers. The simplest method is to have the security code printed on the router, so it isn't much different to normal wi-fi security.

Windows vista and windows 7 have a method where the security can be passed from an existing computer to a new one.

The most recent is PBC or push-button configuration. On this, one presses a button on the router and a real or virtual one on the device that we wish to attach, which then sorts everything out. Pity it isn't all that widespread.

In brief, use WPA security and if you have to set up your own password, make it a strong one (By I mean long, using letters, numbers and punctuation).

Chrome OS

You may have been hearing about a new operating system called Chrome. An operating system is the basis of a computer system, like Windows, Linux or OS X.

So what about Chrome? It's from Google, so the internet is involved. In fact Chrome uses the internet to provide all the functionality to Chrome-based computers. The benefits are that you always have the latest versions of the programs. You can also access your data from anywhere. Yet, without an internet connection, you can do nothing.

Some of you may remember 'thin-clients': cheap low-power computers in offices that relied on servers to provide all their capability. They have gone by the wayside. Maybe Chrome is the reincarnation. The only problem is that Chrome-based computers have very little capability on their own, yet cost a lot more than traditional netbooks and similar.

So my view is to wait and see.

People that I'm working with

I've been working with David Hurst who organises Fly to the Past
It's next at Oxford Airport on 21 August. Sounds like fun with stuff to do on the ground and a great flying display.

I've also signed up to Kashflow after trialling it for a few months. It's one of the few accounting packages that I want to use as it makes sense to me. Integrates with Capsule CRM, does invoices and gives me a great snapshot of the business.

Franchise partner opportunities
We've released the next five territories for franchise partners to join the fleet using our proven business model to build a successful business.

The flying doctor is  looking for enthusiastic individuals who enjoy working with computers. You can help them run their own business and turn their passion into profit!

Think of the people you know who would like this opportunity then get them to:
  call the flying doctor on 01865 748197
  visit the website

to start on their success.

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